SHIPPING, TERMS & CONDITIONS

SHIPPING

FREE STANDARD SHIPPING IN EUROPEAN UNION( NO MINIMUM ORDERS)

Free standard(untracked) shipping in the European Union applied to all products. 

SHIPPING CHARGES
Shipping charges will be added to all orders except those who choose free standard shipping(Available only in the EU).
All orders are shipped with an international courier company.


The shipping cost of the order will be automatically calculated according to the country of delivery. The shipping fees will be added to your order once your order is confirmed.

International shipments outside the European Economic Community might incur additional taxes, duties or customs fees. Ebony By Bernice cannot control or predict these additional costs that the customer may have to assume. 

DELIVERY TIMES
The delivery periods are calculated from payment confirmation. Orders are prepared and dispatched on working days from Monday to Friday.

Italy 2 – 5 working days
Europe, 5-10 working days
Rest of the World, 10-15 working days

DELIVERY STATUS
All orders are shipped from our warehouse in Vicenza within 1-2 workings days. Once your package is shipped you will receive a confirmation e-mail with a tracking number(only for trackable shipments).

SHIPPING AND COLLECTION
During the registration process at www.ebonybybernice.com, you will be required to register or provide your personal address information. The package will be delivered to the address you have stated as your delivery address. If you wish us to ship your package to an alternative address please state that address in the checkout process. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping with each order. A tracking number will be provided upon request. This number will allow you to track your package at all times.
Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.

IMPORTANT INFORMATION
We are unable to redirect orders once items have been dispatched.
Delivery times are provided as guidelines only and do not take into account possible delays due to destination customs clearance.

FORCE MAJEURE
In case of Force Majeure, Ebony By Bernice obligations are compromised.
In such cases, Ebony By Bernice or customers can partially or fully end any obligations related to the purchase process.
A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events.
Should these unexpected circumstances occur, Ebony By Bernice will do as much as it can to resolve any issue.