FAQs

FREQUENTLY ASKED QUESTIONS(FAQ)

At Ebony By Bernice, Customer satisfaction is our priority, so that’s why we’ve gathered together some FAQ for you on this page.  This FAQ page allows all our visitors to find answers to their question in one place.

 WHERE ARE YOU LOCATED?

Ebony By Bernice offices are located in Vicenza, Italy

WHAT ARE YOUR BUSINESS HOURS?

We are open Monday through Friday from 10:00 am to 5:00 pm. Our customer service representatives are working to return your call as soon as possible. We highly recommend emailing us if there is any problem with your order or product. For general questions, please email us at info@ebonybybernice.com.

HOW CAN I CONTACT WITH YOU?

We highly recommend emailing us if there is any problem with your order or product. For general questions, please email us at info@ebonybybernice.com or call +39 3334632521.

IT’S BEEN 3-5 DAYS SINCE I PLACED AN ORDER AND DIDN’T RECEIVE ANY CONFIRMATION EMAIL YET.

Please email us to sales@ebonybybernice.comand we’ll help you. It could be a problem with your payment method.

IS IT POSSIBLE TO RETURN A PRODUCT?

Please read our Shipping & Delivery policy.

WHEN ITS MY ORDER GOING TO BE SHIP?

For all orders, domestic or international, once you have received the confirmation email, allow us 1-3 working days for your order to be processed and shipped. You will receive your domestic purchase in 2-5 working days after your order has been placed. For international purchases: European Union 5-10 working days;
Rest of the World, 10-15 working days.

DO I NEED TO CREATE AN ACCOUNT TO BUY ON YOUR ONLINE STORE?

No, it’s not necessary. However, it is the fastest and easiest way to buy and to stay tunned of our new collections, events and offers.

I’M IN VICENZA CAN I PICK UP MY ORDER?

No, all orders will be sent via postal mail. You will receive your domestic purchase in 2-5 working days after your order has been placed.

I PLACED AN ORDER TODAY, WILL IT BE SHIP TODAY?

Please allow us 1-3 working days to prepare your order and ship it. After your order has been placed and depending on the place it will take more or less.

  • Domestic orders take 2-5 working days.
  • European Union 5-10 working days
  • Rest of the World, 10-15 working days.

PAYMENT METHOD

The payment of the price of the products and the relative shipping costs can be done through credit card. The financial information (for example, the credit/debit card number or the date of its expiry) will be forwarded, via encrypted protocol, to PayPal, which provides the related electronic payment services at a distance, without any third parties being able in any way to have access to it.

This information will also never be used by Ebony By Bernice except to complete the procedures relating to the purchase and to issue the relative refunds in the event of any return of the products, following the exercise of the right of withdrawal, or if it becomes necessary to prevent or report the fraud commission to sales@ebonybybernice.com to the police.

Payment methods are made by credit card and Paypal